📋 Legal Compliance: This policy is published in compliance with the Information Technology Act, 2000, IT (Intermediary Guidelines) Rules, 2021, and the Consumer Protection Act, 2019.
Grievance Officer
Name [Grievance Officer Name] (Update this)
Designation Grievance Officer, DEVESAM TECHNOLOGIES
Working Hours Monday-Saturday, 9:00 AM - 6:00 PM IST
Response Time Within 24 hours of receipt
Office Address #1008, Sector-1B, Near NSG Camp, Manesar, Gurugram, Haryana - 122051
1. What Is a Grievance?
A grievance is any complaint, concern, or dissatisfaction related to:
- Service quality or delivery
- Billing or payment disputes
- Refund requests not resolved through normal channels
- Privacy or data concerns
- Unprofessional conduct by our team
- Any other issue with DEVESAM TECHNOLOGIES
2. How to Submit a Grievance
Email your grievance to support@devesam.in with the subject line: "Grievance - [Brief Description]"
Your grievance should include:
- Your full name and contact number
- Project name or invoice number (if applicable)
- Detailed description of the issue
- Any supporting documents or screenshots
- Your expected resolution
3. Resolution Timeline
01
Acknowledgement We acknowledge your grievance within 24 hours of receipt
02
Investigation We investigate the matter and may contact you for additional information
03
Resolution Standard grievances resolved within 15 business days. Complex cases may take up to 30 days.
04
Closure You receive a written response with the resolution outcome
4. Escalation
If your grievance is not resolved within 30 days, or you are unsatisfied with the outcome, you may escalate to:
- Consumer Disputes Redressal Commission (as per Consumer Protection Act, 2019)
- National Consumer Helpline: 1800-11-4000 (Toll Free)
- Online Portal: consumerhelpline.gov.in
- Cyber Crime Portal: cybercrime.gov.in (for data/privacy issues)
5. Frivolous Complaints
DEVESAM TECHNOLOGIES reserves the right to disregard grievances that are frivolous, vexatious, or made in bad faith. Such complaints will be closed with an explanation.
6. Contact
Email: support@devesam.in | Phone: +91 8920074347